Chicago Customer Reviews

I love the customer service from the Technician that responded to my service call.  He was responsive to my concerns and he spent a considerable amount of time explaining how my furnace worked due to it’s age.  When the time comes to replace my furnace they will be the company I choose to buy and install it.

I called and was in immediate need of a part. It was right at closing time and I left a message. Ed gave me a call back even though it was after hours, and was super helpful, and helped make sure I got the part I needed at a supplier that was open. He didn’t push for a hard sell to come and install it, and helped me find it right away. If I need something bigger (I only do basic repairs), I’d definitely go with Around the Town!

I had positive feelings about my experience with Around the Town HVAC. I initially found them on Google. I was motivated to call them after viewing their website and reviews. Here is what I loved: They arrived on time, did exactly what we hired them to do (clean our furnace). Ed and Sal worked quickly and efficiently during the time they were in our home. The entire job took about an hour. I felt they were respectful as they never tried to sell us services we didn’t want or need.

I’m delighted with the service provided by Around the Town. I have been their customer for years, and I have a maintenance contract with them for A/C. I also have had my water heater replaced by them. One weekend I had a problem with my heater, and I called them to send someone to fix it. The person on the phone checked my info and told me that they would send out a service technician right away. They arrived and provided maintenance In 15 minutes and checked out the rest of the central heating to confirm that it was in good working order. I’m pleased and recommend the maintenance contract for fast service and quick maintenance.

Ask for Ed – he is a great to work with on any HVAC needs.  I am a real estate agent and have used him for many projects including jobs under $100 and over $4,000.   Ed is cost effective, and promises to finish jobs on time.

I had my AC, furnace, and humidifier replaced in July. He also installed a drop down filter grill and programmable thermostat.  Ed took the time to review the options for my condo and provided a fair price.  He was also flexible with my schedule.  Ed made sure to keep his work area clean.   AC ran like a charm during the hot summer.  However, when I turned on the furnace for the first time, it worked but was making an annoying noise just before the burners turned on.  I contacted Ed and he responded immediately.   Turns out the fan inducer motor was faulty.  He returned after a few days with a replacement part from the manufacturer, installed it, and now its working great.  Ed has been responsive, flexible, and punctual.  Also, Ed completed the manufacturer warranty information for me.   Excellent service.

Quick. Efficient. Cost effective. These guys beat 6 quotes on a brand new hvac system for a 1500 sq ft home. Original system broke down at night. Called around the next morning. These guys were the first to return my call, gave me lowest quote of 6 and promptly came out and ordered the system. Picked up and installed the next day. Highly recommended! Have called them several times since for questions and yearly maintenance. Always the same service! AAA+/5*!